Returns & Exchanges
At Palmyra Orders, we take pride in the freshness and quality of our food products. If you are not completely satisfied with your purchase, we offer a straightforward return process for non-perishable items and credits for quality-related issues with perishables.
Contact Support
Email our customer service team within 24 hours of delivery with your order number and a brief explanation of the issue.
Submit Documentation
Provide clear photographs of the product and its packaging if you are reporting damage or quality concerns.
Return Authorization
Once reviewed, we will issue a Return Merchandise Authorization (RMA) and provide instructions for returning non-perishable items.
Refund Processing
After your return is received or your claim is approved, a refund or store credit will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing